Last Updated: July 28, 2022
PLEASE READ THIS LEGAL DOCUMENT CAREFULLY
- Personal Information
- Personal Information We Collect
- How We Use and Share Your Personal Information
- Opt-Out of Marketing
- Cookies and Related Tracking Technologies
- Your Rights
- How We Store Your Personal Information
- Protecting Children’s Privacy
- How We Protect Your Personal Information
- International Users of the Site
- Your California Privacy Rights
- Notice to Nevada Users
- Conditions of Use, Notices, and Revisions
- Reviewing, Correcting, or Deleting Your Personal Information
- How to Contact Us
1. Personal Information
2. Personal Information We Collect
We collect data and Personal Information from and about users in a variety of ways. This includes:
Personal Information You Provide
We often receive Personal Information because you provide it to us. Such Personal Information broadly falls into the following categories:
(a) Contact Information: Your full name, email address, and mailing address that you provide to us (e.g., when you join the Membership Community), or sign up to receive email communications from us.
(b) Member Profile Information: Any information you provide to us in connection with your Membership Community subscription (“Member Profile”), such as contact information listed above, username, and any additional information you choose to provide to enhance your use of the Services.
(c) Communications Information: Any details of your communications/interactions with us, including when you email with our customer or technical support teams or communicate with us via social media channels.
It is your decision what kind of Personal Information you provide to us. You may choose not to provide certain Personal Information, but then you might not be able to take advantage of many of our features.
Personal Information Automatically Collected
Like most online services, we automatically receive standard technical information when you interact with the Site or our Services, which may constitute Personal Information, including information about your Device(s), such as the geographic location of you and your Device(s), as well as date/time stamp, and IP address.
This Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses our server logs to help us analyze how users interact with the Site. Each time you visit the Site, information about the Device you use to access our web pages and how you use the Site, such as your IP address, geographical location, length of visit, and pages viewed is automatically gathered (collectively, “Web Analytical Information”). The Web Analytical Information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. (You can read more about our use of Google Analytics in Section 3 below.)
Personal Information Acquired Elsewhere
We may also acquire your Personal Information offline, from third parties, or otherwise outside of the Services. For example:
(a) Third Party Applications: If you access our Services through any third party applications, platforms, or social networking sites, we may collect information about you from that third-party that you have made public via your privacy settings. This may include: your name, user name/handle, location, sex, birth date, email, profile picture, and your contacts.
(b) Third Party Sources: We may receive information about you from other sources to supplement information provided by you or where we are conducting a joint marketing campaign with a selected partner and you have provided consent for us to receive your information. The supplemental information allows us to enhance our ability to provide you with information about our business and Services and to provide you with any marketing communications that you have provided your consent to receive.
3. How We Use and Share Your Personal Information
(a) To provide you with the Services: Including to verify your identity and set up your account and to provide you with access to our Services.
(b) To communicate with you: Including for administrative matters (such as account management, updates to terms, conditions and policies, or system maintenance), to provide you with information about our Services, and to respond to any questions, comments, or requests you have about our Services.
(c) To send you marketing: As permitted by applicable law, we may use Personal Information we obtain about you for marketing purposes, such as providing you with promotional materials that may be useful, relevant, valuable, or otherwise of interest to you. Where required under applicable law, we’ll obtain your prior opt-in consent to send you electronic marketing communications. (Please see Section 6 below for how to unsubscribe from marketing communications.)
(d) To send you our Newsletter: As permitted by applicable law, you will be added to our email list automatically when you sign up for our newsletter (the “Newsletter”) or subscribe to our Services. Our Newsletters and other announcements may be sent through a third-party email service provider, which may use web beacons to track your interactions with our email messages. For example, whether the email is opened or clicked. We have access to this tracking information.
(e) For quality assurance and training purposes: Including monitoring communications and interactions with you to ensure the quality of our customer and technical support services, appropriate training of our people and to resolve your complaints. We will provide notice and consent options for monitoring of communications as required by applicable law.
(f) For personalization and advertising: Including to provide you with personalized and tailored Services, to serve you with MDC advertising on third party properties, and to serve you with relevant advertising, offers, invitations, promotions, information, and content on our Services.
(g) To ensure the security and integrity of our Services: Including to detect and combat any abuse or any harmful activity, fraud, spam, and illegal activity affecting our Services.
(h) To comply with health, safety, and legal requests: We may access, use, disclose, and share your Personal Information for purposes of health, safety, and other matters in the public interest. We may also disclose your Personal Information as we believe to be necessary or appropriate to: (i) comply with applicable law; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) protect our rights, privacy, safety, or property, and that of our administrators, affiliates, users, Members, you, or any other applicable third parties; and (iv) allow us to pursue available remedies or limit the damages that we may sustain. We will not share your Personal Information with law enforcement absent a warrant or comparable court order specifically requesting an individual’s Personal Information. We may also use Personal Information to protect our rights and property and those of our agents, customers, and others including to enforce our agreements, terms, and policies.
(i) To improve our Site’s performance: Including to fix any errors, help diagnose problems with servers, prevent and detect fraud and abuse, and analyze how you use the Site.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
(l) For any other lawful business purpose: We may use your Personal Information to create aggregate or statistical information that does not directly identify a specific person, and we may share that information. For example, we may share anonymous and aggregated reports and information on user demographics and traffic patterns with third parties. This aggregated information does not constitute Personal Information or identify any individuals.
Access by Third Parties Services Providers
As permitted by applicable law, we allow access to your Personal Information by third party service providers (“Service Providers”) that perform services for us, but only for the purpose of and to the extent necessary to perform those services. By way of illustration, Service Providers may help us with fraud prevention, technical maintenance, database management, market research, payment processing, order fulfillment, credit pre-authorization, and address verification. While we may seek to require Service Providers to follow appropriate privacy practices and procedures and will not authorize them to use your Personal Information except for the express purpose for which such information is provided, we do not bear any responsibility for and expressly disclaim any liability in connection with any actions of such third parties.
4. Opt-Out of Marketing
How to Opt-Out of Sharing for Marketing
If you do not wish to have Personal Information shared with third parties for their marketing purposes, please contact our community manager at: Leah@monadelahooke.com. But please note that, in order for us to properly administer the Services, we must continue to share your Personal Information with Service Providers (as described in Section 3 above). If you object to such sharing, you should not use the Services.
How to Opt-Out of Marketing Messages from Us
If you do not wish to receive future marketing or other commercial messages from us, simply follow the unsubscribe instructions contained within the message you receive. We will take commercially reasonable steps to implement your unsubscribe requests promptly, but you may still receive promotional information from us by postal mail for up to sixty (60) days, and up to ten (10) days for email. Please note that you may continue to receive certain communications from us that are necessary for the Services, such as renewal notifications, technical notices, updates, security alerts, and support and administrative service bulletins.
5. Cookies and Related Tracking Technologies
You May Disable Cookies
6. Your Rights
If we have collected and processed your Personal Information with your consent (including any sensitive or special category data), then you can withdraw your consent at any time by contacting us using the details provided in Section 16 below. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent (please see Legal Basis for Processing in Section 9 below).
We may send direct marketing communications for purposes notified to you (including as specified in Section 3 above) and, where required by applicable law, with your consent. You can unsubscribe from direct marketing at any time by following the instructions below or by contacting us using the details provided in Section 16 below. We will process your request within a reasonable time after receipt, in accordance with applicable laws. Unsubscribe options are provided in electronic marketing communications as required by applicable law.
“Do Not Track”
Your browser setting may allow you to automatically transmit a “Do Not Track” (or “DNT”) signal to websites and online services you visit. There is no consensus among industry participants as to what DNT means in this context, and some browsers automatically apply DNT signals by default and therefore do not necessarily reflect our users’ choice as to whether they wish to receive advertisements tailored to their interests. As a result, like many websites and online services, we do not alter our practices when the Services receive a DNT signal from a user’s browser. As further discussed below, you may opt out of the use of your Personal Information for online behavioral advertising by third parties at any time.
To find out more about DNT, please visit http://allaboutdnt.com. Note that DNT is different than the Global Privacy Control (“GPC”), which we do respond to in certain territories, such as Europe and California. To find out more about GPC, please visit https://globalprivacycontrol.org.
Your rights to access and manage Personal Information
We recognize the importance of your Personal Information and provide simple ways for you to exercise the following rights: access (right to know), portability (right to reuse, transfer, and transmit to another data controller), rectification (right to correct or update), deletion (right of erasure), object and to restrict processing.
7. How We Store Your Personal Information
The security of your Personal Information is extremely important to us. We use reasonable and appropriate measures to protect this data from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into due account the risks involved in the processing undertaken and the nature of the Personal Information we collect. We will keep your Personal Information for as long needed, or as otherwise prescribed by law, for the purposes set out above. This period will vary depending on your interactions with us. We may also keep a record of correspondence with you (for example if you have made a complaint about a feature or offering made available through the Services) for as long as necessary to protect us from a legal claim.
8. Protecting Children’s Privacy
We are strongly committed to protecting the safety and privacy of children! Our Site is not designed for, directed towards, nor intended to be used by children under 18. We do not knowingly collect Personal Information online from children under 18 and no information provided on the Site is used to behaviorally target children under 18. We have adopted techniques to ensure compliance with the Children’s Online Privacy Protection Act of 1998 (“COPPA”). On occasion, however, we may unknowingly collect Personal Information, such as an email address from a child who interacts with our Site. We encourage all parents and legal guardians to (a) talk to their children about online safety; (b) monitor their children’s use of the Internet; and (c) instruct their children to never provide Personal Information without their permission. Under COPPA, all parents and legal guardians have the right to review and have any of your child’s information deleted from our records. If you have reason to believe that a child under the age of 18 has provided Personal Information on or otherwise accessed or used the Site, please contact our community manager at: Leah@monadelahooke.com and we will take steps to delete such information from our files as soon as possible and terminate the child’s account.
For tips on protecting your child’s privacy online, please see the U.S. Federal Trade Commission’s brochure on this topic: https://consumer.ftc.gov/identity-theft-and-online-security/online-privacy-and-security.
9. How We Protect Your Personal Information
Legal Basis for Processing
10. International Users of the Site
If you are a resident of the EEA or any other international regions with laws governing privacy, data collection and use, you have certain additional rights and protections under the law regarding the collection and processing of your Personal Information under the General Data Protection Regulation (“GDPR”) for residents of the EEA, the Data Protection Act 2018 for residents of the United Kingdom, the Privacy Act 1988 (“Privacy Act”) for residents of Australia, and the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”) for residents of Canada:
Purpose and Legal Basis for Processing Your Personal Information
The purpose and legal basis for processing your Personal Information will typically be one of the following: (a) our own legitimate business interests, provided they don’t outweigh your rights or freedoms; (b) the performance of a contract that we have in place with you; (c) your consent where appropriate; or (d) compliance with our legal obligations, including to meet national security or law enforcement requirements.
We will retain any information you choose to provide to us until the earliest of: (a) your request that we delete the information; (b) our decision to cease using our existing data providers; or (c) our decision that the value in retaining the information is outweighed by the costs of retaining it.
We are based in the United States. Your Personal Information may be processed or stored in the United States and other countries which may not have equivalent privacy or data protection laws. By accessing or using the Site, you are knowingly consenting to these transfers.
In certain circumstances, as a resident of the EEA, or any other international regions with laws governing privacy, data collection and use, you may have some or all of the following data protection rights:
(a) The right of access. You have the right to access a copy, update, or to delete the Personal Information we have on you.
(b) The right of rectification. You have the right to have your Personal Information corrected if that information is inaccurate or incomplete.
(c) The right to object. You have the right to object to our processing all or some of your Personal Information or to limit our use of it.
(d) The right of restriction. You have the right to request that we restrict the processing of some or all of your Personal Information.
(e) The right to data portability. In certain circumstances, you have the right to be provided with a copy of your Personal Information in a structured, machine-readable, and commonly used format.
(f) The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your Personal Information. (You do not have to provide a reason for your withdrawal where processing is based on consent.)
To exercise these rights please contact our community manager at: Leah@monadelahooke.com. Please note that we may ask you to verify your identity before responding to requests regarding your international privacy rights. Please note we may not be able to provide functional Services without some Personal Information.
You also have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to your international privacy rights. For more information, please contact your local data protection authority in your applicable jurisdiction.
For EEA residents, see more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
11. Your California Privacy Rights
If you are a California consumer, you are entitled to certain information and have certain rights under the California Consumer Privacy Act (“CCPA”). Pursuant to the CCPA, you have the right to send us a request, no more than twice in a twelve (12) month period, for any of the following for the period that is twelve (12) months prior to the request date:
(a) The categories of Personal Information we have collected about you.
(b) The categories of sources from which we collected your Personal Information.
(c) The business or commercial purposes for our collecting your Personal Information.
(d) The categories of third parties to whom we have shared your Personal Information.
(e) The specific pieces of Personal Information we have collected about you.
(f) A list of the categories of Personal Information disclosed for a business purpose in the prior twelve (12) months, or that no disclosure occurred.
(g) A list of the categories of Personal Information sold about you in the prior twelve (12) months, or that no sale occurred. (For clarity, we have no plans to sell your Personal Information.)
You have the right to make or obtain a transportable copy, no more than twice in a twelve (12) month period, of your Personal Information that we have collected in the period that is twelve (12) months prior to the request date and are maintaining. Based on the foregoing, we are providing the following additional details regarding the categories of Personal Information about California residents that we have collected or disclosed within the preceding twelve (12) months.
We collected the following categories of Personal Information:
(a) Personal Information and online identifiers, as defined in the California customer records law, such as name, and contact information;
(b) Identifying information such as your name and email address;
(c) The IP address used to connect your computer to the internet;
(d) The location of your Device;
(e) The Computer type (e.g., Windows or Mac);
(g) Browser type and version;
(h) Operating system, version, and time zone settings; and
We may use this Personal Information to operate, manage, and maintain our business, to provide our Services, and to accomplish our business purposes and objectives, including, for example, using Personal Information to: (a) develop, improve, repair, and maintain our Services; (b) personalize, advertise, and market our Services; (c) conduct research, analytics, and data analysis; (d) maintain our facilities and infrastructure; (e) undertake quality and safety assurance measures; (f) conduct risk and security control and monitoring; (g) detect and prevent fraud; (h) perform identity verification; (i) perform accounting, audit, and other internal functions, such as internal investigations; (j) comply with law, legal process, and internal policies; (k) maintain records; and (l) exercise and defend legal claims.
We may disclose the following Personal Information to third parties for our operational business purposes:
(a) The e-mail addresses you enter on our Site;
(b) Identifying information such as your name and postal address;
(c) The IP address used to connect your Device to the internet and the location of such Device;
(d) The location of your device or computer;
(e) Browser type and version;
(f) Operating system, version, and time zone settings; and
We share Personal Information with our third-party service providers for various services such as website design and hosting, data analysis, information technology and related infrastructure provision, customer service, marketing, and auditing.
If you are a California resident, you have the right to request that MDC disclose what Personal Information it has collected, used, disclosed, and sold over the twelve (12) month period preceding our receipt of such a request. To exercise this right, please contact our community manager at: Leah@monadelahooke.com.
You also have the right to request the deletion of your Personal Information collected or maintained by MDC. To exercise this right, please contact our community manager at: Leah@monadelahooke.com.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not (a) deny you goods or Services; (b) charge you different prices or rates for goods or Services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of Services; or (d) suggest that you may receive a different price or rate for Services or a different level or quality of Services.
California Consumer Rights
In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at (916) 445-1254 or toll free at 1-800-952-5210; or by email to email@example.com. For more information about protecting your privacy, you may wish to visit: www.ftc.gov.
12. Notice to Nevada Users
Under Nevada law, Nevada residents may opt out of the “sale” of certain “covered information” (as defined under Nevada law) collected by operators of websites or online services. We currently do not sell covered information, as “sale” is defined by Nevada law, and we do not have plans to sell this information.
13. Conditions of Use, Notices, and Revisions
14. Reviewing, Correcting, or Deleting Your Personal Information
If you would like to know if we have any of your Personal Information in our database, would like to review, correct, or delete any such personal information that we have collected from you, or if you no longer wish to continue engaging with us, please contact our community manager at: Leah@monadelahooke.com. Please note that in order to protect your privacy and security we will take reasonable steps to help verify your identity before granting any access for purposes of review, making corrections or deletions.
16. How To Contact Us
For any other legal information concerning your access to, use of, or purchases made on the Site or the way we may use and collect your Personal Information or for more information about the Site, and our Services, or if you have questions, or if you would like to make a complaint, please contact our community manager at: Leah@monadelahooke.com or via physical mail at Mona Delahooke Consulting, 610 Sierra Madre Blvd, Sierra Madre, CA 91024.